Returns & Exchanges
At Layaway AU, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for most items. If your order isn't quite right, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Contact our support team via email or through your account dashboard to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided return label or address the package to our Sydney warehouse, then drop it off at any authorized Australian Post location.
Quality Check & Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing