Frequently Asked Questions
Everything you need to know about shopping with Layaway AU
How does the layaway payment plan work?
Our layaway plan allows you to reserve items by paying a small deposit upfront, followed by flexible weekly or fortnightly installments until the balance is cleared.
When will my order be shipped?
Orders are dispatched within 24-48 hours once the final payment has been successfully processed and the total balance is paid in full.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a refund or exchange.
Are there any interest charges or hidden fees?
No, Layaway AU provides interest-free shopping. There are no hidden fees as long as your scheduled payments are made on time.
Can I cancel my layaway order?
Yes, you can cancel your order at any time before the final payment. Please note that a small cancellation fee may apply to cover administrative costs.
Do you offer a warranty on electronics and appliances?
All electronic goods and appliances come with a standard 12-month manufacturer warranty to ensure your peace of mind and product quality.